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LAT Customer Service & Support Program
LAT-Direct™ Coverage
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Preventive Care
via user-friendly intuitive on-site training, post installation Q & A's, promotional signage and guide, plus on-going Web-based training to update library on product enhancements. |
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1 hour Response
time to support calls guaranteed. |
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Replacement
of any failed component under Warranty or Maintenance, including unit, parts, or CPU. |
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24 Hour Escalation
for any unresolved service problem. Hardware problems not resolved within 24 hours will be replaced promptly. Technical problems not solved in less than 24 hours by Support will be addressed immediately by Development for a resolution plan acceptable to the library. |
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Download Software
updates and enhancements to products, or request CD versions of the same. |
LAT-Total™ Coverage
is applicable via warranty, and also via
maintenance agreement following the warranty period.
Maintenance Agreements are available as renewable
annual contracts or as multi-year prepaid contracts.
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