LAT offers full support.

We take pride in our products and our services. We know how frustrating technology is when it doesn't work. Our technicians are just a phone call away, to help you troubleshoot issues and are ready to step in when help is needed. We understand the importance of educating and training your staff to properly use the systems. When you invest in one of our products you can expect to feel as if you were our only customer! Our maintenance package is unsurpassed. We take great pride in supporting you through this transition. We provide 100% unlimited tech support for the first year, after that, EVERYTHING is included:in our maintenance support package.

• Software
• Equipment replacement
• Pod Replacement (free shipping)
• Parts replacement (free shipping)
• Hub replacements
• Power strips
• Unlimited remote/phone support
• Unlimited free training for your staff
Basically if something happens that we can't help you fix remotely, we guarantee that we will have a trained technician come to you to fix the problem. With the maintenance plan there are no limitations or restrictions … everything is covered!!

Technical Support

As much as we try to prevent it with rigorous regression testing, burn-in processes and live stress-tests, support issues may come up. If one of our products malfunctions, or is not meeting your expectations, please do not hesitate to email us at

support@LATcorp.com

Your email will be immediately sent to our management personnel and technical crew, who will log it, track it, and continuously follow-up with you until the issue is resolved to your satisfaction.

When requesting support, please include the following critical information:

In order for us to properly route this input and allocate resources to resolving it, please include all of the information (or as much as you can, some items may not be applicable) listed below:

• Your Name / Library Name / Library Branch Name
• Best phone number and email address to reach you
• Name of your ILS system (Ex: SirsiDynix, III, TLC, ExLibris...etc., )
• Name of the LAT product
• Time when the "event" or issue happened
• In as much detail as possible, describe what happened, what you did prior to it, what you expect the system to do, etc.
• Please provide any relevant Library Card barcode(s), item barcode(s), item titles, ...etc.,
• Any other information that you think might help us resolve this issue quickly.

We have purposely made the support request as a free-form email as we want this to be as flexible for you as possible. We appreciate and will use any information you can provide—the more the better.

So why should you choose LAT?

• Because you won't find better value for your dollar anywhere else.
• Because LAT's dedication, flexibility and collaboration are unmatched.
• Because your library, staff, and patrons deserve it!